Man With a Van Belsize Park Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Belsize Park provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Client means the person, company or organisation that books or uses our services.

We, us, our means Man With a Van Belsize Park, providing man and van and removal services.

Services means any transport, removal, loading, unloading, packing, storage, waste removal or related services provided by us.

Goods means any items, belongings, furniture, equipment or materials that we are requested to move, handle, store or dispose of.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Service Area and Availability

We provide man and van and removal services primarily in Belsize Park and surrounding areas, as well as other locations within the United Kingdom by agreement. All bookings are subject to vehicle and staff availability on the requested date and time. We reserve the right to refuse or cancel any booking where we reasonably consider that we cannot safely or lawfully provide the services.

3. Booking Process

3.1 You may request a quotation by providing accurate details of the addresses, access, type and quantity of goods, and any special requirements. Quotations are based on the information provided and reasonable assumptions about access and workload.

3.2 A booking is only confirmed when we have accepted your request, provided a confirmation, and, where required, received any deposit or prepayment. Quotations do not constitute a binding offer until acceptance is confirmed by us.

3.3 You are responsible for ensuring that all information supplied when booking is complete and accurate. This includes, but is not limited to, property type, number of rooms, approximate volume of goods, parking and access conditions, floor levels, lift availability, and any heavy, fragile, oversized or valuable items.

3.4 If on arrival the actual work differs significantly from the description upon which the quotation was based, we may adjust the price, change the service, or decline to complete all or part of the work. Any additional charges will be discussed with you before proceeding where reasonably possible.

4. Our Services

4.1 We provide man and van and removal services including loading, transporting and unloading goods to and from agreed addresses. Additional services such as packing, furniture assembly or disassembly, and short term storage may be offered by agreement.

4.2 We will use reasonable skill and care in performing the services and will take reasonable steps to protect your property and goods during the move.

4.3 We do not undertake any services that would require specialist licences, equipment or qualifications beyond our usual man and van and removal operations unless expressly agreed in writing.

4.4 Time estimates given for arrival or completion are provided in good faith but are not guaranteed. Factors such as traffic, weather, access issues and previous jobs may affect timing. We will use reasonable endeavours to keep you informed of any significant delays.

5. Client Responsibilities

5.1 You are responsible for:

a. Ensuring that adequate and legal parking is available at both collection and delivery addresses for the duration of the work.

b. Obtaining and paying for any parking permits, dispensations, bay suspensions or entry permissions required for our vehicles.

c. Ensuring that access routes, stairways, corridors, lifts and doorways are clear and suitable for moving the goods.

d. Packing goods safely and securely unless you have requested and we have agreed to provide packing services.

e. Ensuring that all goods to be moved are ready for collection at the agreed time.

f. Being present, or ensuring an authorised person is present, at both collection and delivery addresses to direct our staff, answer queries and sign any relevant paperwork.

5.2 You must inform us in advance of any goods which are particularly heavy, awkward, fragile, valuable or have special handling requirements, including but not limited to pianos, safes, antiques, artwork, glass panels, large appliances, or items requiring disconnection by qualified tradespeople.

5.3 You must not request us to move, pack or transport any prohibited or hazardous items, including but not limited to explosives, flammable substances, gas cylinders, illegal items, live animals, or perishable goods. We may refuse to move any item that we reasonably believe is unsafe or unlawful to handle.

6. Payments and Charges

6.1 Our charges may be based on hourly rates, fixed prices, day rates, or a combination of these, as set out in your quotation or booking confirmation.

6.2 Unless otherwise agreed, payment is due on completion of the job on the same day, before the vehicle is unloaded at the final destination. For larger moves or long distance journeys, we may require a deposit or full prepayment prior to the service date.

6.3 We reserve the right to charge reasonable additional fees for:

a. Waiting time caused by delays outside our control, including waiting for keys, access, or completion of client preparations.

b. Extra labour required where the workload is greater than described.

c. Additional addresses or stops not included in the original quotation.

d. Long carries where the vehicle cannot park close to the property.

e. Use of stairs above the level specified in the quotation, or where a lift is unavailable or unsuitable.

6.4 If payment is not made when due, we may charge reasonable interest and administration costs, and we may suspend or refuse further services until all outstanding sums are settled.

7. Cancellations and Changes

7.1 You may cancel or amend your booking by giving us notice as early as possible. Any changes are subject to availability and may affect the price.

7.2 Where a deposit or prepayment has been taken, our cancellation terms are as follows unless otherwise stated in your booking confirmation:

a. Cancellation more than 72 hours before the scheduled start time: deposit may be refunded or transferred to a new date at our discretion.

b. Cancellation between 24 and 72 hours before the scheduled start time: we may retain all or part of the deposit to cover our reasonable costs and loss of bookings.

c. Cancellation less than 24 hours before the scheduled start time or on arrival: you may be charged the full quoted price or a minimum charge, whichever is greater.

7.3 If we need to cancel or significantly amend your booking due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, accident, staff illness or other unforeseen events, we will notify you as soon as practicable and offer a new date or refund any amounts paid for services not provided. We will not be liable for any consequential or indirect losses arising from such cancellations.

8. Access, Parking and Delays

8.1 You are responsible for ensuring suitable access and parking for our removal vehicle at all addresses. If suitable parking cannot be provided, we may have to park further away, which may increase the time and cost of the job.

8.2 Any parking fines, penalties or enforcement charges incurred as a direct result of inadequate or unlawful parking instructions given by you, or the absence of appropriate permits you agreed to arrange, may be added to your invoice.

8.3 We are not responsible for delays caused by factors outside our control, including traffic, road closures, adverse weather, restricted access, waiting for keys, or delays in client preparations. Additional time spent as a result of such delays may be charged in accordance with our standard rates.

9. Liability for Loss or Damage

9.1 We will take reasonable care of your goods while they are in our custody and control. However, our liability is subject to the limitations set out in this section.

9.2 We will not be liable for:

a. Loss or damage arising from your failure to properly pack or protect goods, unless we have provided packing services.

b. Loss or damage to fragile or high value items not specifically declared to us in advance.

c. Loss or damage caused by inherent defects, wear and tear, deterioration or instability of goods.

d. Loss or damage to goods not packed, unpacked, loaded or unloaded by us.

e. Loss or damage caused by your instructions or by circumstances beyond our reasonable control.

9.3 Our total liability for loss of or damage to goods in our custody, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement value of the item or a reasonable overall limit per job as stated in your quotation or as otherwise notified to you. You are strongly advised to maintain appropriate insurance for your goods.

9.4 We will not be liable for any indirect or consequential loss, including loss of profit, income, business, goodwill, or any losses arising from delay, missed appointments or failure to complete the move on the scheduled date.

9.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of the service date. You must provide reasonable evidence of the loss or damage and allow us an opportunity to inspect the affected goods and premises.

10. Excluded Items and Client Packing

10.1 Unless agreed in writing, we will not be responsible for the loss of or damage to cash, jewellery, watches, precious metals, securities, important documents, data, or other items of exceptional value.

10.2 Where you have packed goods yourself, we are not liable for internal damage to boxes or containers where there is no visible external damage, or where the damage arises from inadequate packing.

11. Waste and Rubbish Removal

11.1 We operate in accordance with applicable UK waste and environmental regulations. We only remove waste or rubbish where this has been specifically agreed as part of the services.

11.2 Any waste removal service may be subject to additional charges based on type, volume and disposal costs. We may require a description or photographs of the materials to be removed before providing a quotation.

11.3 We reserve the right to refuse to remove any hazardous, prohibited or unsuitable waste, including but not limited to chemicals, paints, oils, asbestos, clinical waste, gas cylinders and certain electrical items requiring specialised disposal.

11.4 Where we agree to remove waste or unwanted items, you confirm that you have the right to dispose of these items and that they do not contain any confidential or restricted materials. We will dispose of waste at appropriate licensed facilities in line with regulatory requirements.

12. Insurance

12.1 We maintain appropriate public liability cover and other insurances relevant to our operations. Details of our cover can be provided on request.

12.2 Our insurance is subject to policy terms, exclusions and limits. It is your responsibility to arrange any additional insurance you require for your goods or for consequential losses.

13. Complaints and Disputes

13.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we can seek to resolve the issue promptly.

13.2 We will investigate your complaint in good faith and may request further information or evidence where necessary. We aim to respond within a reasonable time and to reach a fair and practical resolution.

13.3 These Terms and Conditions do not affect any statutory rights you may have under UK consumer law.

14. Data Protection and Privacy

14.1 We collect and use personal information such as names, addresses and contact details for the purpose of providing our services, managing bookings and handling payments.

14.2 We will take reasonable steps to keep your personal information secure and will not sell or disclose it to third parties except where necessary to provide our services, comply with legal obligations, or where you have given consent.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your contract.

15.2 Any variation to these Terms and Conditions will only be effective if agreed in writing by us.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any contract between you and us, are governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with the services or these Terms and Conditions.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the provision of services and supersede all previous understandings, agreements or representations, whether oral or written.

18.2 You acknowledge that you have not relied on any statement, promise or representation that is not set out in these Terms and Conditions or in your booking confirmation.