Terms and Conditions for Man With A Van Belsize Park

These Terms and Conditions set out the basis on which Man With A Van Belsize Park provides removal, delivery, transport, collection and related moving services within the United Kingdom. By making a booking, the customer agrees to these terms and confirms that they have the authority to enter into the contract on behalf of all persons and property involved in the booking. These terms are intended to create a clear, fair and practical agreement for both parties.

For the purposes of these terms, references to “we”, “us” and “our” mean the service provider operating under the Man With A Van Belsize Park name, and references to “you” and “your” mean the customer or any person acting on the customer’s behalf. These terms apply to all standard van services unless a separate written agreement states otherwise. Any special arrangements must be confirmed in writing to be valid.

We reserve the right to update or revise these terms from time to time. The version in force at the time your booking is accepted will apply to that booking. It is your responsibility to review the terms before confirming a service request. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force.

1. Booking Process

All bookings for Man With A Van Belsize Park services must be made by a person aged 18 or over. When requesting a quote or reserving a slot, you must provide accurate information about the collection and delivery addresses, access conditions, item sizes, floor levels, parking restrictions, and any other relevant details. A quote is based on the information supplied at the time and may change if the actual job differs materially from the description provided.

Bookings are only confirmed when we have accepted your request and, where required, received any deposit or written confirmation requested by us. Until confirmation has been issued, no slot is reserved. We may refuse or cancel a booking if the information supplied is incomplete, misleading, unlawful, unsafe, or outside our operational scope. We may also refuse a job where the load appears unsuitable for a standard van service or where proper access cannot reasonably be achieved.

You are responsible for ensuring that the goods to be moved are ready at the agreed time and that there is clear access for loading and unloading. Any delays caused by missing keys, incorrect addresses, restricted access, failure to secure permissions, or similar issues may result in waiting charges, rescheduling, or cancellation fees. If the job requires additional manpower, parking arrangements, lifting equipment, or multiple journeys, this must be disclosed before the booking is accepted.

2. Services and Customer Responsibilities

Our service may include loading, transport, unloading, and placement of items as agreed. Unless expressly stated in writing, we do not dismantle or reassemble furniture, disconnect appliances, move hazardous materials, or carry out specialist lifting beyond ordinary manual handling. You must ensure that all items are suitably packed, secured, and labelled where necessary. Fragile goods must be packaged to a reasonable standard for transport.

You must obtain any necessary permissions, permits, or consents required for the move, including building access approval, parking permissions, or landlord consent where applicable. You must also disclose any items requiring special care, including but not limited to valuables, antiques, artwork, pianos, glass items, electronics, or personal documents. Man With A Van Belsize Park may decline to move items if doing so would create a risk to people, property, or lawful compliance.

We may rely on the customer or the customer’s representative for instructions at collection and delivery points. If no one is available to give instructions, we may act in what we reasonably consider to be the customer’s best interests, but we are not responsible for any outcome resulting from unclear or absent instructions. Any additional work requested on the day is subject to availability and may incur extra charges.

3. Payments and Charges

Prices are normally based on factors such as time, distance, number of movers, vehicle size, access conditions, and the type or quantity of goods involved. Any estimate given before the job is confirmed is subject to change if the actual service differs from the original description. Unless a fixed price has been agreed in writing, all quotations should be treated as estimates only. The final charge will reflect the actual work carried out.

Payment terms will be stated at the time of booking or on the invoice. We may require a deposit, advance payment, or full payment on completion depending on the nature of the service. Accepted payment methods may vary, but all payments must be made in cleared funds. If payment is late or refused, we reserve the right to charge interest and reasonable recovery costs to the extent permitted by law.

Where a booking is delayed, extended, or altered because of customer-related issues, additional charges may apply for waiting time, reattempts, congestion, parking, tolls, congestion-related costs, storage, or extra labour. If an item or load is misdescribed and results in a larger vehicle, extra movers, or additional time, we may adjust the price accordingly. You agree to pay all lawful charges arising from the service as completed.

4. Cancellations, Amendments and No-Access Situations

You may request to cancel or amend a booking by giving reasonable notice. Cancellations made within an agreed notice period may not attract a charge, but short-notice cancellations may be subject to a cancellation fee to reflect lost time and reserved resources. If a deposit has been paid, any refund will be made in accordance with the cancellation terms explained at the time of booking and subject to any lawful deductions.

If you need to change the date, time, address, or scope of the work, we will try to accommodate the request, but we cannot guarantee availability. Amendments may alter the price and the completion time. If we arrive at the agreed time and are unable to complete the job because you are absent, the premises are inaccessible, the goods are not ready, or the booking details are incorrect, we may treat this as a failed visit and charge accordingly.

If we must cancel due to severe weather, vehicle breakdown, staffing issues, safety concerns, or other events beyond our reasonable control, we will notify you as soon as practicable and either rearrange the booking or refund any amounts due for undelivered services. We will not be liable for indirect loss arising from a cancellation made for legitimate operational or safety reasons, provided we act reasonably and in good faith.

5. Liability, Risk and Insurance

We will exercise reasonable care and skill when providing the service. However, our liability is limited to losses caused by our negligence or breach of these terms, and only to the extent permitted by law. We are not responsible for losses arising from defective packaging, inherent fragility, hidden defects, incorrect instructions, or circumstances outside our control. Customers should take out appropriate insurance for goods of high value or sentimental importance where necessary.

Unless otherwise agreed in writing, the risk in the goods remains with you during loading and unloading insofar as the goods are not under our direct handling. We are not liable for pre-existing damage, wear and tear, or damage caused by items being unsuitable for transport. You must point out any items requiring special care before the move begins. Claims for damage must be raised promptly and supported by reasonable evidence.

Man With A Van Belsize Park shall not be liable for loss of profit, business interruption, missed appointments, loss of opportunity, or any indirect or consequential loss, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

6. Waste, Disposal and Regulatory Compliance

If the service includes the removal or disposal of waste, you must ensure that all waste is accurately described at the time of booking. We only transport and dispose of waste in accordance with applicable UK laws, including waste carrier requirements and environmental obligations where relevant. We do not accept responsibility for items concealed within waste loads unless we have expressly agreed to do so and have been informed in advance.

You must not include hazardous waste, clinical waste, chemicals, asbestos, gas bottles, batteries, paints, solvents, oil, sharps, or any other prohibited material unless we have expressly agreed in writing and confirm that such handling is lawful and operationally possible. If prohibited items are discovered after collection has begun, we may refuse to transport them, return them to you at your cost, or dispose of them lawfully where permitted and recover our reasonable costs.

Where waste transfer documentation, duty of care paperwork, or receipts are required, you agree to provide and sign any information reasonably requested by us. We may refuse any waste-related work that appears unlawful, misdescribed, unsafe, or inconsistent with local or national regulations. You are responsible for ensuring that waste is segregated and presented in a lawful manner.

7. Delays, Storage and Site Conditions

We will use reasonable efforts to attend at the agreed time, but timings are estimates and may be affected by traffic, road restrictions, weather, access issues, or events outside our control. We are not liable for minor delays unless they are caused by our negligence. If a delay is likely to be significant, we will aim to inform you and agree a revised time where possible. Any schedule changes may also affect the final charge.

If goods are left with us for temporary holding or short-term storage by prior agreement, they remain subject to these terms and any additional storage conditions agreed in writing. We may require payment before release of goods from storage or from our vehicle if sums remain outstanding. We may also charge for reasonable costs associated with securing, moving, or re-delivering stored items.

You must ensure that the premises and surrounding area are safe for loading and unloading. This includes clear walkways, adequate lighting, lawful parking arrangements, and a reasonable route for moving items. We may refuse to handle goods where conditions pose an unacceptable risk to health, safety, or property. Any such refusal will not constitute a breach by us if the conditions are unsafe or unlawful.

8. Complaints and General Legal Terms

If you have a concern about the service, you should raise it as soon as reasonably possible so that we can investigate. Any claim for damage, loss, or overcharge should be supported by relevant details and evidence. We may request photographs, invoices, or other information needed to assess the matter. Failure to report an issue promptly may affect our ability to review it fairly.

Nothing in these terms creates a partnership, agency, or employment relationship between the parties. We may assign or subcontract any part of the service where reasonably necessary, provided that this does not materially reduce the standard of performance agreed. Any waiver of a right must be in writing. A failure to enforce any provision on one occasion does not mean that provision is waived for future use.

These terms, together with the booking confirmation and any written amendments, form the entire agreement between the parties regarding the relevant service. No person who is not a party to the agreement shall have any rights under it except where such rights cannot lawfully be excluded. If any conflict arises between a written quotation and these terms, the written quotation will prevail only to the extent of the inconsistency.

9. Governing Law

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. This governing law clause applies to all Man With A Van Belsize Park bookings made for services performed within the United Kingdom.

By confirming a booking, you acknowledge that you have read, understood, and accepted these terms and conditions. If you do not agree with any part of them, you should not proceed with the booking. These terms are intended to provide a balanced framework for service delivery, legal compliance, and fair allocation of responsibility.